Auto Glass Replacement FAQ’s

car windshield installation1. What is included within my auto glass replacement quote? When you get a auto quote for a windshield replacement, you can expect the cost to include; windshield, labor, installation, lifetime warranty, free rock chip repairs and our free valley wide mobile service.

 

2. Do I need any additional information when I call for my windshield quote or claim? Yes.  You should know the make of your car, its year and its model.  You might also have to give specific information regarding your car windshield.  For example, you might be asked if your automobile windshield has a rain sensor, or if it is heated.

 

3. I think your auto glass repair prices are very low.  Is this because you are using substandard parts? We never use second hand or substandard windshield parts.  Everything we use complies with Federal Motor Vehicle Safety Standards (FMVSS), the governmental body responsible for motor safety.  Indeed, the reason why we are so cheap is because of our overall business model.

 

4. I have a crack in my windshield, will it fall out? Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.

 

5. What is the cost for you coming out to my house? NOTHING.  Our Valleywide service is free to anyone in the Phoenix metropolitan area including; Surprise, Phoenix, Mesa, Chandler, Glendale, Scottsdale, Tempe, Peoria, and Gilbert.

 

6. How many hours does it take to complete a car windshield replacement? Usually, we will be able to complete your car windshield replacement in less than an hour.   However, there are times where it might take longer, depending on your car.

 

7. Do I have to be there for my auto windshield replacement? No, but you will need to give us oral or written consent authorizing us to work on your car.  This is because your auto must remain unlocked for us to do our job.  However, we will lock your car and return your keys after the replacement is complete.

 

8. What hours is Surprise Windshield Replacement opened? Our operating hours are Mon. thru Fri. from 7 o’clock A.M. to 6 o’clock P.M.  On Saturday, we are open from 8 o’clock A.M. to 2 o’clock P.M

 

9. When can I schedule an appointment for an auto glass repair installation? You can do so at any time… even if you want your appointment on the same day. You can even Submit an Autoglass or Windshield Repair Claim online and one of our friendly representatives will call to schedule your convenient windshield appointment.

 

10. Will I have to wait for you all day like other companies? No, but we do adhere to a 2-hour time frame.  The best appointment times would either be in the morning or in the afternoon.  Again, we can make accommodations if necessary.

 

11. Can I expect a phone call before the auto glass replacement installation technician arrives? Of course.  Our technicians will call you fifteen minutes before they arrive and/or if they are tardy.

 

12. Can I drive my car immediately after the car windshield replacement? No.  You should wait at least an hour before going out on the road.  This is because the urethane adhesives we use will need time to dry.  Note that these adhesives offer the fastest drying times of any urethane in the industry.

 

Windshield Safety Tip: Believe it or not, adhesives are actually the most important safety element in a car windshield replacement.  Even if you decide not to use our company for your windshield replacement, make sure that whomever you do use only applies fast-drying and automotive grade adhesives. Many automotive adhesives can take several hours or days to dry before you are safe to drive your car. With our urethane choice, there is only a “one hour” period that you will need to wait before your car can be safely driven. Surprise Windshield Replacement has seen windshields installed with liquid nails and silicone before?!@!?

 

13. Will I have any additional instructions to follow after my car windshield replacement has been complete? Yes.   Do not pressure-wash your car for at least twenty four hours.  Also, leave your windows open about half an inch to release some of the air pressure.  Finally, do not slam your doors and remove any excess tape after twenty four hours. These precautions are to keep your windshield seal from developing any air or water leaks.

 

14. Will bad weather affect my appointment? Yes.  If it is storming outside, we may have to reschedule your windshield replacement appointment. However, if you have covered parking or a garaged that should suffice.

 

15. I got in an accident, and my auto glass broke into a million pieces.  Can you clean it? Definitely.   Our technicians will clear all of the glass inside and outside your car however they are limited to the power of the shop vacuum on their company vans. Therefore, we do recommend in extreme cases that you take your car to have it fully detailed for your safety.

 

16. Should I use covered parking for my car? This is not a requirement, though if you can park in a shaded area, your windshield installer would greatly appreciate it!

 

17. Can you put my existing stickers on my new car windshield? Sometimes , this is possible.  What we will do is carefully remove the sticker and then save its adhesive for the new application.   Note, however, that if you have military stickers, the process might be more challenging.  This is because military stickers are designed to break apart upon their removal.  If this happens, we will save all the pieces so you can exchange it for new stickers.

 

18. What about the rear view mirrors?  Will they be attached in the same area? Yes, because most windshields come with the bracket already applied to it. It just becomes a matter of removing the existing mirror and reattaching it to the new windshield bracket. Keep in mind that most rear view mirrors have two elbows for easy self adjusting.

 

19. Do you use trained windshield installation technicians? We have to, as we want our clients to have the best automobile windshield service possible.  So, yes, all of our technicians have at least 5 years of experience in installing and repairing car windshields.

 

20. Is your work guaranteed? Yes, as we give customers a lifetime windshield warranty against any defects in workmanship or manufacturing.

 

20 a. What if I decide to move?  Will the warranty still be valid? Yes, as our warranties are nationwide.  If something happens to your car windshield, feel free to give our company a ring.  We will make arrangements to get your car windshield fixed at your nearest windshield repair shop.  The billing will become our responsibility.

 

Free Windshield Rock Chip Repairs: Our service offers free rock chip repairs with any new windshield installed.  In the event your windshield gets damaged due to rocks on the road after the installation you can just give us a call and we will come to you and repair it for free.  The only stipulation is that the damage must be repairable and can be no bigger than the size business card.  If the damage meets this criterion, it will be repaired free-of-charge.  Just be aware that this is only available to individuals in the Phoenix metropolitan area including Surprise, Phoenix, Mesa, Glendale, Chandler, Scottsdale, Gilbert, Tempe, and Peoria.

 

21. Will I have to worry about my car getting damaged during the windshield repair? Definitely not.  Nothing on your car will get harmed during your windshield replacement.

 

22. Why won’t the window on my door work? When this happens, usually there is a motor problem.  But if your motor appears to be working normally, chances are something is wrong with your regulator.  In any case, since motors and regulars are often distributed as a combined unit, repairs on either of these can be costly.  But you would still save more money if you used our services.

 

23. Could I be breaking the law if I drove with a car windshield that was broken? According to the laws of Arizona, if police believe your car windshield is not safe they can give you a ticket.  So, yes, it is possible that you can get in legal trouble with a broken windshield.  However, even if you do get warned, you will be given five days to repair your windshield before getting fined.  This gives you plenty of time to address the problem, especially if you decide to use our company for your windshield repair. We understand that things happen, and if you are in a bind you need a company that you can depend on. We do not want anyone to have to spend hundreds of dollars on a citation when their problem can be resolved for a fraction of that amount.

 

24. Can I make special requests for the brand of windshield you use? You are free to request whichever car windshield brand you want, whether it is from your dealer or a particular factory.   Note, however, that you or your insurance provider would possible incur an extra fee.

 

25. How do I know who manufactured my automobile windshield? According to FMVSS, all windshields that are manufactured and sold in the United States must have the entire manufacturing plant details list on the windshield including the Department of Transportation (DOT) code. Typically, it is called a bug and will be located in the bottom corner of your windshield. You can get this DOT code from the windshield and enter into the glassBYTES/AGRR database to find out your windshield manufacturer details.

 

26. How is auto glass manufactured? Windshields go through lamination process which involves conjoining two panes of glass with a vinyl layer in-between.   It is this vinyl sheet that gives the car windshield its strength.  So, if your automobile windshield gets hit by a rock, only the topmost layer suffers damage.

 

27. Which windshields does your company use? Our windshields either meet or surpass the qualifications set forth by the FMVSS.  As far as brands, we use all of the well-known manufacturers ranging from LOF to Mopar.  Of course, if you do not like these brands, we will accommodate personal requests.

 

27 a. How do I know who manufactured my auto glass? According to FMVSS, all windshields that are manufactured and sold in the United States must contain the manufacturing plant details on the windshield including a Department of Transportation (DOT) code. Typically, this DOT code is called a windshield “bug” and is located on the bottom of all car windshields. You can get this DOT code from your car windshield and enter into the glassBYTES/AGRR database to find out who manufactured your particular windshield.

 

28. Is every windshield the same? Yes, all windshields that are sold in the United States must meet or exceed all Federal Motor Vehicle Safety Standards. Therefore, all windshield are manufactured to the same thickness (for your car model)  and the vinyl sheet in the middle also has a thickness requirement. All windshields must have a manufacturer plant code also known as a (bug) on the windshield with the Department of Transportation( DOT number) on it.  So, really it becomes a matter of preference. We use only high quality windshields that come with a nationwide lifetime warranty.

 

29. I have a crack in my windshield, will it fall out? Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.